AJEX tracking

AJEX: Track Your Shipment Across the Middle East and Asia

AJEX Logistics Services provides fast, reliable domestic & international shipping solutions in the Middle East and Asia. Track your parcel easily.

Introducing AJEX Logistics Services

Waiting for a package can be filled with anticipation. Knowing where your shipment is brings peace of mind. If you're expecting a delivery handled by AJEX Logistics Services, a rapidly growing logistics provider specializing in the Middle East and Asia, you've come to the right place. AJEX offers a comprehensive suite of shipping solutions, connecting businesses and individuals across key markets like Saudi Arabia, the UAE, Bahrain, and China.

Keeping tabs on your parcel's journey is crucial. While AJEX provides its own tracking system, using a universal tracking tool like Go4Track.com simplifies the process, especially if you manage multiple shipments from different carriers. Go4Track offers a centralized platform for real-time delivery updates for couriers worldwide, including AJEX. Ready to see where your package is? Track your AJEX shipment now.

How to Track Your AJEX Shipment

Tracking your AJEX parcel is straightforward. You just need your unique tracking number and a reliable tool like Go4Track.

Where to find your AJEX tracking number

Your AJEX tracking number (often called a waybill number or AWB) is the key to unlocking your shipment's status. Here’s where you can typically find it:

• Shipping Confirmation Email: When the sender (e.g., an online retailer) dispatches your order via AJEX, they usually send an email containing the tracking number.
• Merchant's Website/App: If you ordered online, check your order history or details page on the retailer's website or app. The tracking number is often listed there.
• Physical Receipt: If you sent the parcel yourself at an AJEX service point, the tracking number will be printed on your receipt.
• SMS Notification: AJEX or the sender might send an SMS with tracking details once the shipment is processed.

AJEX tracking numbers typically follow specific formats, often a sequence of numbers (e.g., 10-12 digits). Always double-check you have the correct number.

Step-by-step guide using Go4Track.com

Using Go4Track.com for your AJEX tracking is simple:

1. Visit Go4Track.com: Open your web browser and navigate to Go4Track.com.
2. Locate the Tracking Field: You'll see a prominent search bar on the homepage designed for entering tracking numbers.
3. Enter Your AJEX Tracking Number: Carefully type or paste your complete AJEX tracking number into the field.
4. Click 'Track': Hit the track button or press Enter.
5. View Results: Go4Track will automatically detect the carrier as AJEX (or you can select it manually if needed) and display the latest tracking information, including the current status and location history of your parcel.

It's that easy! You get real-time delivery updates without needing to visit multiple websites.

Common tracking statuses explained

As your parcel travels, its tracking status will update. Here are some common statuses you might see for AJEX shipments:

• Shipment Information Received / Registered: AJEX has received the shipping details from the sender, but the physical package might not yet be in their possession.
• Picked Up / Collected: An AJEX courier has collected the package from the sender or drop-off point.
• In Transit / Arrived at Sort Facility: The package is moving through the AJEX network, possibly between cities or hubs.
• Departed Facility: The shipment has left an AJEX sorting center or warehouse.
• Out for Delivery: The package is on the final delivery truck and should arrive soon, typically on the same day.
• Delivered: The shipment has successfully reached its destination address.
• Attempted Delivery / Delivery Exception: The courier tried to deliver the package but couldn't (e.g., no one home, access issue). They will usually re-attempt delivery or provide instructions.
• Held at Customs: For international shipments, the package is undergoing customs clearance procedures.

Understanding these statuses helps you know exactly where your package is in the delivery cycle.

AJEX Company Overview

AJEX Logistics Services was established in 2021 as a joint venture between Ajlan & Bros Holding, a leading Saudi conglomerate, and SF Express, a major Chinese logistics giant. Headquartered in Riyadh, Saudi Arabia, AJEX was created to bridge the logistics gap and enhance trade flows between the Middle East and Asia, particularly China.

Leveraging the local expertise of Ajlan & Bros and the vast network and technology of SF Express, AJEX quickly established itself as a key player in the region. They serve major markets including:

• Saudi Arabia (KSA)
• United Arab Emirates (UAE)
• Bahrain
• China

AJEX focuses on providing technology-driven, customer-centric logistics solutions. Their services cater to a wide range of needs, from express parcel delivery for e-commerce businesses to comprehensive freight forwarding and specialized solutions like cold chain logistics. Their strategic goal is to become the preferred logistics partner for businesses operating within and between the Middle East and Asia.

AJEX Contact Information

If you need to contact AJEX directly regarding your shipment, customs inquiries, or service questions, here are their primary contact channels:

• Official Website: https://aj-ex.com/ (Provides service info, tracking portal, and contact forms)
• Phone Numbers:
  • Saudi Arabia Toll-Free: 800 101 0177
  • UAE Toll-Free: 800 AJEXAE (253923)
  • Bahrain Toll-Free: 8003 2000
  • China: Contact details might vary based on service/location (check the website or shipping documents)
• Email: General inquiries often directed through website contact forms or specific addresses provided during shipment booking. Customer service email addresses might be like: [email protected] (Check official site for current addresses).
• Social Media: AJEX maintains presence on platforms like LinkedIn, which can be useful for company updates but usually not for direct shipment support.

For the most immediate tracking updates, using the AJEX tracking tool on Go4Track is often the fastest method.

Shipping Services Offered by AJEX

AJEX provides a diverse portfolio of logistics services tailored to different needs:

• Domestic Express: Fast and reliable parcel delivery within Saudi Arabia, UAE, and Bahrain. Offers time-definite options for urgent shipments.
• International Express: Connects the Middle East (KSA, UAE, Bahrain) with China and potentially other global destinations, offering efficient cross-border shipping.
• E-commerce Solutions: Specialized services designed for online businesses, including warehousing, fulfillment, last-mile delivery, and cash-on-delivery options. Aims to streamline the e-commerce supply chain.
• Freight Forwarding: Comprehensive solutions for larger shipments, including air freight and sea freight, managing logistics for bulk goods and business-to-business transport.
• Cold Chain Logistics: Temperature-controlled shipping solutions for sensitive goods like pharmaceuticals and certain food items, ensuring product integrity throughout the journey.
• Customs Clearance: Facilitates the smooth passage of international shipments through customs, handling documentation and procedures.

This range allows AJEX to serve individual customers, small businesses, and large enterprises with tailored logistics support.

Delivery Time & Tracking Updates

Understanding delivery timelines and tracking update frequency helps manage expectations.

Estimated delivery times

Delivery times for AJEX shipments vary based on several factors:

• Origin and Destination: Domestic shipments within the same city are usually fastest (often next-day), while cross-country or international shipments take longer.
• Service Type: Express services are prioritized for faster delivery compared to standard or economy options.
• Customs Clearance: International shipments are subject to customs processing, which can add time depending on the destination country's regulations and workload.
• Operating Conditions: Weekends, public holidays, and unforeseen events (like weather) can affect delivery schedules.

As a general guide:

• Domestic (KSA, UAE, Bahrain): Typically 1-3 business days.
• International (e.g., China to Middle East): Can range from 3-7 business days or more, depending heavily on customs and the specific service used.

Always refer to the estimated delivery date provided during booking or via tracking for the most accurate forecast.

When to expect tracking updates

AJEX tracking updates typically occur at key milestones in the shipment journey:

• When the shipment information is first registered.
• When the package is physically picked up.
• As it arrives at and departs major sorting hubs or transit points.
• When it clears customs (for international shipments).
• When it goes 'Out for Delivery'.
• Upon final successful delivery or if a delivery attempt fails.

You can expect updates every 12-24 hours when the package is actively moving. There might be pauses in updates during transit over weekends, holidays, or long-haul international legs.

What to do if tracking is delayed

If your AJEX package tracking hasn't updated for several days or the shipment is past its estimated delivery date:

1. Check the latest status carefully: Ensure you understand the last scanned event. If it's 'Held at Customs', delays are common and often outside AJEX's direct control.
2. Allow sufficient time: Especially for international shipments, delays can happen. Wait an extra 1-2 business days beyond the estimate before escalating.
3. Contact the Sender: If you ordered from a retailer, they might have additional insights or can initiate an inquiry with AJEX.
4. Contact AJEX Customer Service: Use the official contact channels (phone or website form) provided earlier. Have your tracking number ready. Explain the situation clearly. They can investigate the shipment's status internally.

Common Issues and FAQs

Here are answers to some frequently encountered questions regarding AJEX tracking and delivery.

Tracking number not working

If your AJEX tracking number isn't showing any results on Go4Track or the AJEX website:

• Wait a bit: It can take up to 24 hours (sometimes longer for international) for the tracking number to become active in the system after the label is created.
• Double-check the number: Ensure you've entered it correctly, with no typos or extra spaces.
• Confirm the carrier: Make sure the package was actually sent via AJEX. Sometimes senders use multiple carriers.
• Contact the Sender: Verify they provided the correct tracking number and that the item has indeed been shipped.

Meaning of common statuses like 'In Transit', 'Out for Delivery'

• In Transit: This is a broad status indicating your package is moving within the AJEX network between facilities. It doesn't mean it's on the final delivery truck yet, just that it's progressing towards the destination area.
• Out for Delivery: This is the final stage before arrival. The package has been loaded onto the local delivery vehicle and is expected to be delivered that same day.

How to change delivery address

Changing the delivery address after a shipment is already in transit can be challenging and isn't always possible due to logistical constraints and security protocols.

• Contact AJEX Immediately: If you need to request an address change, contact AJEX customer service via phone as soon as possible. They will advise if the change is feasible based on the shipment's current location and status.
• Be Prepared for Delays: If an address change is possible, it will likely delay the delivery.
• Sender Intervention: Sometimes, only the original sender can authorize an address change.

It's always best to ensure the delivery address is correct when placing the order.

Conclusion

AJEX Logistics Services is a vital player connecting businesses and consumers across the Middle East and Asia. Whether you're sending or receiving a package, staying informed about its journey is essential. While AJEX offers its own tracking, using a universal tool like Go4Track.com provides a convenient and centralized way to monitor all your shipments.

With Go4Track, you get access to AJEX tracking with real-time delivery updates, helping you anticipate arrival times and manage your deliveries effectively. Don't stay guessing – take control of your shipment tracking today.

Experience hassle-free tracking: Track your AJEX shipment now on Go4Track.com!

FAQs